Terms and Conditions

KWILAX provides a service that enables users to purchase Chinese RMB (Yuan) which is then deposited directly into the buyer's Alipay wallet. By using this website, you agree to these terms in full. If you disagree with any part of these terms, please do not use KWILAX.

Eligibility

You must be at least 18 years old to use KWILAX. By using the site, you represent and warrant that you have the legal capacity to enter into this agreement.

Service Description

KWILAX allows users to buy RMB (Yuan) and have it deposited into an Alipay wallet provided by the buyer. By using this service, you acknowledge and agree that:

  • The amount of RMB purchased will be directly transferred into the Alipay wallet associated with the account details you provide.
  • KWILAX is not responsible for any delays or issues caused by incorrect or incomplete information regarding your Alipay account.

Account Registration and KYC Verification

To use our services, you must create an account and complete a Know Your Customer (KYC) verification process. The KYC process is mandatory to comply with legal and regulatory requirements and to ensure the security of all transactions.

KYC Requirements:

  • Live Selfie: You will be required to take a live selfie using your device's camera to verify your identity. This ensures that the verification is real-time and secure.
  • Bank Verification Number (BVN): KWILAX will collect your BVN, which will be used to verify your identity and retrieve additional information such as your first name, last name, phone number, address, and date of birth (DOB). This information will be automatically pre-filled into your profile for convenience.

By providing your BVN, you consent to KWILAX retrieving and using this information solely for the purpose of account verification and compliance with KYC regulations. We take your privacy seriously and ensure that all data is handled securely.

You are responsible for maintaining the confidentiality of your account details and all activities under your account. If you suspect any unauthorized use of your account, notify KWILAX immediately.

Payment Terms

  • Payments must be made in accordance with the instructions provided on the website.
  • All purchases are processed securely, and no sensitive payment information is stored on our servers.
  • Currency exchange rates may fluctuate. KWILAX reserves the right to adjust pricing based on exchange rate changes.

Refund and Cancellation Policy

  • All purchases of RMB are final. Once the funds have been transferred to your Alipay wallet, the transaction is non-reversible.
  • Refunds are only granted in cases where an error on KWILAX's part has occurred, such as incorrect transfer amounts or technical failures.

Transfer Time

While KWILAX aims to process transactions promptly, certain factors may affect the speed of delivery, including:

  • Network issues
  • Incorrect Alipay wallet details

KWILAX is not responsible for delays caused by third-party financial institutions or incorrect details provided by the buyer.

User Responsibilities

As a user, you agree:

  • To provide accurate and up-to-date information, including your Alipay account details.
  • To use KWILAX only for lawful purposes and in compliance with applicable laws and regulations.
  • That KWILAX reserves the right to suspend or terminate your account for any unauthorized or fraudulent activity.

Limitation of Liability

KWILAX shall not be liable for any:

  • Loss of funds due to incorrect Alipay account details provided by the user.
  • Delays or issues caused by third-party financial institutions.
  • Losses caused by unauthorized access to your account due to your failure to safeguard login credentials.

In no event will KWILAX be liable for any indirect, incidental, or consequential damages arising from the use of our services.

Modification of Terms

KWILAX reserves the right to change these terms at any time. Any changes will be posted on this page, and you will receive an email notification. It is your responsibility to review these terms regularly. Continued use of KWILAX after such changes constitutes your acceptance of the updated terms.